Sales Descrepancies

Below are some basic steps that can be taken before escalating this ticket to the Ameego technical team. 

Ensure that the customer has provided you with the following information before escalating the issue to the Ameego technical team.

• The date of the discrepancy
• The sales that the POS reports for the reported date(s)
• A report from the POS for the reported date(s) that identifies the following:
  • Net Sales
  • Taxes
  • Promos & Discounts

Before escalating this to the technical team, you can click the 'Resync Historicals' button on the Intel page. It is possible that the full sales were not available at the time we synced that day. If this corrected the discrepancy, let the Ameego technical team this so they can make some changes to prevent this in the future.